Grievance Redressal Mechanism
Phase 1
All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID –info@mtresearch.in To ensure timely recording and recognition of the grievance, the respective executive shall revert within 3 working days w.r.t redressal of such complaint.
Phase 2
In case the client will not satisfied with the response, the complaint can be escalated to info@mtresearch.in they will ensure best possible redressal within a time frame of 7 working days.
Phase 3
If the client still wants to escalate the complaint, he/she can approach through Email- info@mtresearch.in .He being the highest authority at our organization can redress the complaint in the best possible manner. He shall revert the client within 15 working days.
Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from Phase 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
|
Details of designation |
Contact Person Name |
Address where the physical address location |
Contact No. |
Email-ID |
Working hours when complainant can call |
|
Customer
Care |
Ramesh
Pandey |
Office no-8,2nd Floor; Mangal city Mall,Vijay Nagar,Indore (M.P) |
7991224511 |
info@mtresearch.in |
10.00am-6:00pm
(Monday to
Friday) |
|
Head of
Customer Care |
Ramesh
Pandey |
Office no-8,2nd Floor; Mangal city Mall,Vijay Nagar,Indore (M.P) |
7991224511 |
info@mtresearch.in |
10.00am-6:00pm
(Monday to
Friday) |
|
Compliance
Officer |
Ramesh
Pandey |
Office no-8,2nd Floor; Mangal city Mall,Vijay Nagar,Indore (M.P) |
7991224511 |
info@mtresearch.in |
10.00am-6:00pm
(Monday to
Friday) |
|
CEO |
Ramesh
Pandey |
Office no-8,2nd Floor; Mangal city Mall,Vijay Nagar,Indore (M.P) |
7991224511 |
info@mtresearch.in |
10.00am-6:00pm
(Monday to
Friday) |
|
Principal
Officer |
Ramesh
Pandey |
Office no-8,2nd Floor; Mangal city Mall,Vijay Nagar,Indore (M.P) |
7991224511 |
info@mtresearch.in |
10.00am-6:00pm
(Monday
to Friday) |
